If you have a change of mind or would like to exchange your item/s, Casual Step are more than happy to process a store credit or exchange for you. Please ensure you meet the below criteria to be eligible to make a return. Please note, we are unable to offer refunds.
What can't be sent back?
- Items must be sent back within 10 business days of receiving your items.
- Items must be unworn and unwashed with all tags and labels attached, in its original packaging.
- Items can only be returned back to us for store credit. Store credit is valid for 12 months.
- Items must be full priced. All sale items are final and cannot be returned or exchanged.
- We will only accept returned item(s) that have been pre approved. Please email our returns department for approval emailing email@example.com
- Sale items
- For hygiene reasons; earrings, hats, hair accessories and head scarves cannot be returned.
- Items of unsuitable quality - no fake tan, makeup, animal hair, deodorant or perfume marks.
- If the item is deemed soiled or damaged upon arrival, we reserve the right to either deny your return or issue a partial credit to you, not a full credit.
- If you have a faulty or damaged product please request a return via emailing firstname.lastname@example.org please include a picture of the deemed fault and your order number.
**Please note that the goods are your responsibility until they are returned to Casual Step. We will not be able to provide a store credit on item/s that are not received or are lost in transit. We highly recommend returning items through traceable mail (i.e. a tracking number).
- The cost of return shipping is at the customer’s expense – this is non-refundable.