At Casual Step we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
If you have a change of mind or would like to exchange your non sale item/s, we are more than happy to process a refund. Please ensure you meet the below criteria to be eligible to make a return. Please note, we are unable to accept return on sale items.
- We accept returns for change of mind within 10 business days of receiving your order.
- Any refund amount will be less the shipping charge. All refunds will be less $8.50 freight unless the freight was paid for by the customer.
- All costs involved with the postage/shipping of return items is the responsibility of the customer.
- Exchange items will need to be processed as a new sale.
- Items must be unworn and unwashed with all tags and labels attached, in its original packaging.
- Please note: We don't offer exchanges, credit notes or returns on sale or discounted items
- We will only accept returned item(s) that have been pre approved. Please email our returns department for approval emailing firstname.lastname@example.org
- Sale items
- For hygiene reasons; earrings, hats, hair accessories and head scarves cannot be returned.
- Items of unsuitable quality - no fake tan, makeup, animal hair, deodorant or perfume marks.
- If the item is deemed soiled or damaged upon arrival, we reserve the right to either deny your return or issue a partial credit to you, not a full credit.
- If you have a faulty or damaged product please request a return via emailing email@example.com please include a picture of the deemed fault and your order number.