Return Policy

At Casual Step we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:
If you have a change of mind or would like to exchange your non sale item/s, we are more than happy to process a refund. Please ensure you meet the below criteria to be eligible to make a return. Please note, we are unable to accept return on sale items.

 

RETURNS: 
  • We accept returns for change of mind within 10 business days of receiving your order.  
  • Any refund amount will be less the shipping charge. All refunds will be less $10 freight unless the freight was paid for by the customer.
  • All costs involved with the postage/shipping of return items is the responsibility of the customer.
  • Exchange items will need to be processed as a new sale.
  • Items must be unworn and unwashed with all tags and labels attached, in its original packaging.
  • Please note: We don't offer exchanges, credit notes or returns on sale or discounted items
  • We will only accept returned item(s) that have been pre approved. Please email our returns department for approval emailing sales@casualstep.com.au

 

What can't be sent back?

  • Sale items
  • For hygiene reasons; earrings, hats, hair accessories and head scarves cannot be returned.
  • Items of unsuitable quality - no fake tan, makeup, animal hair, deodorant or perfume marks.
  • If the item is deemed soiled or damaged upon arrival, we reserve the right to either deny your return or issue a partial credit to you, not a full credit.

 

Faulty Items

  • If you have a faulty or damaged product please request a return via emailing sales@casualstep.com.au please include a picture of the deemed fault and your order number.
    **Please note that the goods are your responsibility until they are returned to Casual Step.  We will not be able to provide a return on item/s that are not received or are lost in transit. We highly recommend returning items through traceable mail (i.e. a tracking number).